Returns & Exchanges

We want you to be happy with your purchase. If something’s not quite right, we’ll do our best to sort it out. 

Change of Mind

We do not give refunds if you simply change your mind or make a wrong selection. However, we will offer an exchange, provided the item is:

• Returned within 7 days of purchase date

• Unused and in saleable condition
• In its original packaging
• Accompanied by proof of purchase

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please let us know within 7 days of receiving it. We’ll offer a replacement, exchange, or full refund. Refunds will be issued using the same method as your original payment. Proof of purchase will be required.

Return Authorisation and Costs

To arrange a return or exchange, please contact us with your proof of purchase and a brief description of the issue. We will confirm if the item is eligible for return and provide further instructions.  

Return shipping costs are the buyer’s responsibility unless the return is due to an error on our part.

Exclusions

The following items may not be eligible for return:

• Items marked as clearance or final sale
• Used or damaged products (unless faulty)
• Custom or special-order items

Need Help?

If you have any questions about shipping, returns, or an order you’ve placed, feel free to get in touch:

Email: sales@unicornkitchenware.com.au
Phone: (03) 9427 8822